Return Policy
At Angelboutiques, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy below to understand how to return or exchange items.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
-
Return Timeframe:
- You must initiate the return within 14 days of receiving your order.
-
Condition of Items:
- Items must be unused, unwashed, and in the same condition that you received them.
- Items must have all original tags and packaging.
-
Non-Returnable Items:
- Certain items are not eligible for return, including:
- Sale items
- Gift cards
- Intimate apparel (e.g., lingerie, swimwear)
- Certain items are not eligible for return, including:
How to Initiate a Return
-
Contact Us:
- Email our customer support team at service@Angelboutiques.com with your order number and the reason for your return.
-
Receive Return Authorization:
- Our team will review your request and provide you with a return authorization and instructions on how to send your item back.
-
Ship the Item:
- Pack the item securely in its original packaging, including all tags and accessories.
- Ship the item to the address provided in the return authorization. Please use a trackable shipping method to ensure the item is returned safely.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Exchanges
If you need to exchange an item for a different size or color, please follow the return process above and indicate that you would like an exchange. We will process the exchange once we receive your returned item and ship the new item to you at no additional cost.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at service@Angelboutiques.com with a photo of the item and your order number. We will arrange for a replacement or refund as soon as possible.
Return Shipping Costs
- Customer Responsibility: You are responsible for paying the shipping costs for returning your item, unless the return is due to a damaged or defective item.
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our return policy or need assistance with a return, please contact our customer support team:
- Email: service@Angelboutiques.com
Thank you for shopping with Angelboutiques. We appreciate your business and look forward to serving you again.